How can I order Bestie products online?
How can I track my online order?
Once your order is placed and fulfilled, you will receive a shipping confirmation to the email associated with your account. Keep an eye out for your shipping confirmation in the email inbox and for the tracking number.
What is your return policy for Bestie products?
Please find our return policy here.
How can I clean my Bestie bottle?
For cleaning your Bestie bottle, we recommend using dish soap and hot water. If a deep cleaning is necessary, please use a bottle brush to scrub inside of the bottle and baking soda and white vinegar to help to disinfect. Bestie bottle is also dishwasher safe.
Do you have discounts and promo codes that I can use on my order?
The best way to know about our discounts and promo codes is through signing up for our email newsletter. In our newsletter, you will have all the information you need regarding our product launches, promotions, and events. You can subscribe to our newsletter at the bottom of this page.
Do you ship outside of the USA?
Currently, we are only shipping inside the USA. But please contact us via email firstname.lastname@example.org so we can discuss if it is possible to accommodate your order.
What if my package/products arrive damaged?
We are sorry to hear that your product didn’t arrive the way you expected. Please email email@example.com and we’d be happy to assist you further!
How can I buy a large quantity?
We offer special packages for stores and partners. If you are interested in wholesale, please contact us at firstname.lastname@example.org and we will be happy to assist you.
What type pet-related products does Bestie offer?
We currently offers 4 dog-related products. However, we plan to broaden our scope and cater to other pets in the near future.
If I have any other questions that is not listed here?
We want to answer all your questions and concerns. Please feel free to fill out our form and we will get back to you as soon as possible.